FAQ
Frequently Asked Questions
Find answers to the most common questions about Purvaya products, orders, delivery, and support.
Orders & Delivery
Orders are typically delivered within 3-7 business days depending on your location. Metro cities usually receive faster delivery.
Once your order is shipped, you will receive a tracking link via SMS or email to monitor the delivery status.
Yes, Cash on Delivery is available for selected locations across India.
Products
Yes. We focus on quality ingredients and fresh production batches to maintain authentic taste and quality.
Product ingredients vary by category. Please check the packaging label for detailed ingredient and nutritional information.
Store products in a cool and dry place away from direct sunlight. Reseal packs properly after opening.
Returns & Support
Due to the nature of food items, returns are generally not accepted unless the product is damaged, expired, or incorrect.
Please contact our support team within 24 hours of delivery with photos of the damaged product and packaging.
You can reach us through email, phone, or the contact form available on our website.
Still Have Questions?
Our support team is here to help you with orders, products, and any other queries.
Contact Us
The authentic taste of Bihar
Bihari flavors are bold but not flashy. They don’t rely on heavy cream, artificial sweetness, or over-decoration. Instead, they’re built on simplicity done right—slow roasting, pure desi ghee, jaggery instead of refined sugar, and recipes that haven’t changed for generations.
